Here at the Dogfish Inn, the safety and welfare of our co-workers and guests are priority number one. As excited as we are to welcome back friends from near and far, our ‘new temporary’ has led to some additional precautions to ensure we uphold our commitment to your safety, our safety and the safety of our community. Below you’ll find some frequently asked questions that will help provide you with a great deal of INNformation (you know we had to work the pun it there!) to help you understand how we're functioning these days and what your time with us will entail. Please don’t hesitate to reach out to us with any specific questions or concerns you may have about coming to visit us in here in coastal Delaware. At the bottom of this FAQs you will also find some links to help plan your trip. Stay safe and cheers! - Your friends at the Dogfish INN
Frequently Asked Questions:
Q: Are there any new rules at the INN as a result of COVID-19? Are there any special instructions guests need to follow?
A: First, thank you for visiting – we couldn’t be more excited to welcome you to coastal Delaware! For your safety, please regularly wash your hands, use the touchless hand sanitizer stations in our common areas, and cover your mouth with your elbow if you happen to cough or sneeze. Due to the state of Delaware’s reopening requirements, you will need to wear a mask in public areas and maintain social distancing with all other guests. The Cottage will have limited access for check in, check out, and gear and snack purchases. The Cowboy Cauldron area is open but limited to 16 people at a time while maintaining proper social distancing standards.
Q: How are your rooms being cleaned? How is your cleaning regimen different from before the pandemic?
A: Cleanliness has and always will be been a priority at the Dogfish INN. To ensure the comfort and safety of our guests, we will strictly adhere to the proactive sanitation guidelines set by the American Hotel and Lodging Association and the CDC, which cover cleaning procedures from rooms to common areas to laundry.
To limit contact with co-workers, we will not be cleaning occupied rooms at this time, unless requested. Feel free to give us a shout at the front desk if you'd like your room cleaned during your stay! Fresh linens and towels are all available upon request and bags will be provided for dirty linens. Should an issue arise, and an INN coworker is needed in a room, that entry should be scheduled with the front desk and the room will need to be vacated. Co-workers will not enter any room without masks and fresh gloves.
Q: What are co-workers doing to protect guests and themselves?
A: To ensure the comfort and safety of our guests and co-workers, we will be strictly following all local and national CDC guidelines. These guidelines include enhanced cleaning and disinfecting protocols to take place throughout our rooms and common areas, and co-workers wearing masks, gloves and other necessary personal protective equipment at all times. We have removed the beach chairs and beach bags from rooms to reduce the spread of germs. For folks looking for a beach chair or beach bag, they will be available to borrow at the front desk. Lastly, to keep the INN clean and running efficiently, we will limit contact to only essential work.
Q: How do we check in and out? Are there contactless options?
A: Check in: Check in begins at 4 p.m. and will take place in the Cottage, where social distancing standards will be maintained. We ask that the primary registered guest check in, so we can verify your ID and the credit card on file. At this time, we will confirm with you any details about your trip and provide you with two disinfected room keys, and then you’ll be ready to go! One of our co-workers will contact you the day of your check in to remind you of and answer any questions about our new check in process.
Check out: Check out is at 10 a.m. Upon your departure, please place your keys in your room, and lock and close the door behind you. Then shoot a quick text message to the co-workers at the front desk. If you prefer, a member of your party can also come into the cottage to confirm your departure. After you’ve hit the road, we will send a receipt via e-mail.
Q: Will the Cottage be open?
A: The Cottage will be open for check in, check out and to purchase gear and snacks, but it will not be open for guests to gather. The Cottage bathrooms will also be closed to the public.
Q: Are masks required?
A: Yes. Right now, the state of Delaware and the town of Lewes are requiring that everyone wear masks and maintain social distancing in public spaces, so please come prepared. We will have a limited number of masks and Dogfish Head fandanas for purchase onsite, and some local Lewes shops are currently selling facial coverings. That said, we highly recommend that you bring a mask for each member of your party with you.
Q: How are you ensuring that guests maintain proper social distancing?
A: The INN’s layout naturally lends itself to social distancing. Each room opens to the outdoors and the only true common area is the Cottage, where before entering, you can easily see how many people are inside. There are also two stairwells, one at each end of the INN, to access the second-floor rooms. With only 16 rooms, the INN is relatively small, making it easy for you to come and go while maintaining proper social distancing standards.
Q: How will my reservation be handled if the INN is forced to close again? What is your cancelation policy?
A: We are hoping this doesn’t happen and will do everything in our power to prevent it; however, we can’t control everything. If we are forced to close again, you will have the option to reschedule your visit or get a full refund. We are currently waiving all fees COVID-19-related cancelations. One of our co-workers will be in touch with you if changes in our operations occur.
Q: Are the Cowboy Cauldron and outdoor seating areas open?
A: Yes. We broke out our trusty tape measure and have spaced our outdoor seating to allow for at least 6 feet between guests’ parties. We will also be regularly cleaning all outdoor seating areas before and after guest use. When enjoying our outdoor seating areas, we ask that you do not stand within 6 feet of other guests. We will also be limiting how many people can gather around the fire at a time. Our s’mores station will not be available, and the Cowboy Cauldron will close at 9:30 p.m. Otherwise, enjoy the fire – preferably with an off-centered ale in hand!
Q: Is the Gear Shed available for use?
A: If you need some outdoor gear, we probably have it. Grab some beach chairs and a game for an afternoon in the sun, or tour Lewes on one of our bicycles. You can check out any of our gear from the front desk, and we will be disinfecting everything as soon as it is checked back in.
Q: What should I do in the event I begin to feel sick before or during my visit?
A: If you are feeling sick before your visit, let us know! We will happily help you reschedule for when you’re feeling healthy again. If there is any question about the state of your health, we do ask that you please stay home. If you begin to feel sick while at the INN, please stay in your room and call the INN manager – we will help connect you with the appropriate, local medical professionals.
Q: What can I do around Lewes while continuing to maintain proper social distancing standards?
A: Good question! We are lucky in Lewes to be surrounded by a slew of exciting outdoor activities and adventures that make it easy to keep your distance from others. Go explore Cape Henlopen for a hike and stop by the bird watching station to see what’s flying around … or grab a bike to take on one of the many bike paths in the area, and of course, Lewes Beach is open for walking! Please note, coastal Delaware’s beaches and trails are open, but all social distancing guidelines apply.
Visit www.dogfish.com for the latest info!
Links to Additional Information: