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Return Policy

 

We will gladly exchange your product or credit your account.  Please note:  All products must be returned in their original condition:  unworn, unwashed, and with a copy of the invoice and reason for return included within 30 days.

Return shipping charges are the responsibility of the customer.  DFH will kindly pay reshipment of the replacement item.  If you need to exchange an item that was shipped to you in error, we will of course pay for the return shipping and the replacement for that item.  

We do our very best to ensure your purchases are sent to you in perfect condition.  However, on occasion, an item is damaged in transit or has damage that our shipping department did not catch.  If either of these things occur, please contact us at:

orders@dogfish.com or 8888.dogfish ext #213

as soon as you receive your order so that we can arrange for return and replacement of the item.

Returns and exchanges of on-line orders cannot be accepted at our Brewpub or brewery. Conversely, merchandise purchased at either of those locations may only be returned or exchanged at that location.  Gift cards cannot be returned or exchanged.

How to return your purchase

When you receive your purchase, examine it carefully.  If for any reason, you are not satisfied with the order, please send it to:

Dogfish Head Craft Brewery

Attn: Returns

500 Off Centered Way

Milton, DE 19968

302.684.1000

Please be sure to include a copy of the invoice, as well as the form on the bottom of the return page you will receive with your order.

If you have any questions or need help with any part of this process, please email us at orders@dogfish.com.

Thanks for shopping for off-centered goodies!  We hope to make Dogfish Head your favorite shopping destination and hope to see you again soon.

Download our Return Form to start the process of returning a shipment to us.

 

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Our Shipping Policy

We’re so happy you’re here and can’t wait to see what you pick out!  Before you get started, check out our shipping information.  You know … how much, how fast, and how awesome.  Shipping nitty gritty here.

Our Return Policy

We want you to love what you ordered! If something is not right, please let us know. Your happiness with our stuff is our mission! If for any reason you are not satisfied with an item, please return it within 30 days of the date of invoice (or as permitted under the exceptions below). We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition: unworn, unwashed, and with a copy of the invoice and reason for return included within 30 days.

 

View our Return Policy page for more information.

 

Download our Return Form to start the process of returning a shipment to us.

 

 
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