Dogfish Head Craft Brewery is seeking an off-centered Tour/Tasting Room Manager to bring their people-leadership and other show-stopping talents to this exciting role! You’ll oversee the day-to-day operations of the tour, tasting room and food truck world here at Dogfish to ensure the Dogfish Head experience received by each tour guest and brewery visitor is an expectation-blower-awayer! You’ll maintain a firm pulse on daily operational and experiential excellence, while also looking forward, merging strategy with demand as you design and execute tour programs that meet the needs of high traffic times. You’ll be leading a baker’s dozen or so of fabulous coworkers and overseeing diverse leadership functions as you engage, grow and develop each fabulous member of our team. Your dazzling personality will knock the socks off our guests with your in-depth knowledge of our delicious beers as you’ll be an active part of telling the Dogfish story to our beloved fans too! And most importantly you’ll be continuously seeking ways to improve the guest experience while collaborating with marketing, merchandise, pub and other various teams in this regard. You will be a peer and partner to these other groups. You’ll be a great communicator to build active rapport and camaraderie with your crew and other dogfish teams while loving every moment of it. Do you have what it takes to be the leader of these superstars? If so, we want to hear from you!
The qualified candidate will have excellent spoken and written communication skills; enjoyment with public speaking/group interaction is a super must here folks! A bachelor’s degree is required. Marketing, PR, or Communications degrees are a plus. You must have a minimum seven years retail/customer service experience, five of which must be in a supervisory capacity. More significant career experience may replace part of the educational requirement. Prior experience designing and managing busy, busting-at-the-seams tour/guest programs will give you the upper hand. Working knowledge of MS Office software applications is a must; know how of Revel or other tour management/retail systems is a plus. Hours may vary so flexibility is a must, in today’s world tours run Monday thru Saturday, but this is subject to change in tomorrow’s world once this hire is here. The successful candidate therefore must be open to on-call when needed as they will be the tour world megastar leader!
Dogfish Head Craft Brewery offers competitive compensation including bonus potential, 401K with company match, a fabulous health care package to include health/dental/vision and most importantly perhaps FREE beer!
Qualified, interested and dynamic individuals should please submit their cover letter and resume to firstname.lastname@example.org. Resumes without cover letters will be hard pressed for consideration, truly. Help keep busy HR folks sane, no phone calls pretty please. Proud to be an EOE.