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Ask Dogfish

 

Dogfish Head has had a lot of questions over the years. Here are our most frequent ones! If you have a question you would like answered, please contact us.

What hours are you open?

We’re open 24 /7—just not in a row.  Get it?  Get it?  But seriously, we’re open 7 days a week from 12pm to 1am.  The only time we shut her down is… Thanksgiving Day Christmas Day Christmas Eve - close at 4PM Tuesday after Labor Day Beer & Benevolence Day (TBD) The evening of our annual holiday PARTAY (TBD)- close at 4PM

I want to have a special event at DFH, is that possible?

Is that possible?  Pffffft—we’d love to be a part of your special moment!  We’ve got a great upstairs area just dying to show you everything it has to offer.  Shoot us an email at BrewpubEvents@dogfish.com to get cracking.

What do you have on tap?

Funny you should ask—we happen to have a handy dandy list available.  Follow us here…

 

http://www.dogfish.com/restaurant/menus/brews-whats-on-tap.htm

Can I purchase merchandise at the brewpub?

You betcha!  Most everything you see in our online store is available at our kiosk (just outside the entrance).  Because we’ve only got so much room, quantities may be slightly more limited, but it’s there!  Oh yeah, did we mention you can also purchase beer & spirits (at the kiosk or from the comfort of your table)?  We didn’t?  Well, you can.  Let’s get shopping!

I know you do growler fills, but does it have to be a DFH growler?

Get outta here, of course not!  We’ll take anything.  Well, we shouldn’t say anything.  It has to at least be a growler that has the government warning—no buckets, milk jugs, coffee containers, or other weird vessels.  While we’re here, we’ve got some tips for all things growlers.  Check it out…

 

http://www.dogfish.com/community/news/press-releases/growler-101-keep-it-cold-drink-it-soon.htm

 

Do you offer tours of the brewpub?

Weird answer, kinda.  They’re not organized, meaning there’s no set schedule, but ask your server or grab a manager and we’ll do our best to show you the ins and outs of this well oiled operation.

Live music, what’s the deal with that?

It’s true, we have live music every Friday and Saturday night, year round.  And, even better, it’s free (unless otherwise noted).  You certainly don’t have to be 21 to enjoy the show, however, the bar is off limits—we mean it!  If you’re wondering what gigs are coming to town, we have a posting right up your alley…

 

http://www.dogfish.com/community/events/live-music.htm   

I don’t see any beer in your online store—what gives?

Sadly, due to federal laws we’re not allowed—bummer, we know.

I want to return/exchange merchandise I ordered from you—help!

No worries, we can certainly make that happen!  Just fill out the return/exchange form, pack it up, send it, and we’ll take it from there.  Don’t have a copy of the return/exchange form?  Just click here.  A couple things to keep in mind though-- All products must be returned in their original condition:  unworn, unwashed, and with a copy of the invoice and reason for return included within 30 days. 

I just placed my order but forgot something, am I still able to add it?

We try to make this happen when we can.  Unfortunately, there’s just no way to guarantee it.  There are times when we’re inundated with a lot of these requests and we still have a relatively analog approach to our shipping.  Best bet is to email orders@dogfish.com and see if it’s a possibility.  If it’s not, can we still be friends?

I just got my order and something is broken/missing/wrong—now what?

First of all—yikes!  Sorry about that!  Secondly, send us a little message at orders@dogfish.com with your order number and a synopsis of what the dealio is.  Cool?

Gift card shipping—are you for real?!

We know, we know.  Unfortunately, it is our flat rate shipping fee of $9.99 through UPS as to ensure it makes it to you safely.  If you’d like to take a chance, we can certainly send it to you through USPS, but if it gets lost, we cannot replace or refund it.  If that’s what you would prefer, shoot us an email at orders@dogfish.com. 

You’re out of my size and/or the item I want, when will you be getting it back in stock?

We do our very best to let you know when something is coming back, but we’re not perfect…yet.  If there is mention of an item retiring on the product page, sadly, it ain’t coming back.  If there’s no mention you can take comfort in knowing that it’s on order.  We may not be able to give an exact backorder date, but rest assured it’s in the works!

What events take place at the brewery?

We’ve got quite a few things happening in our neck of the woods these days!

 

Dogfish Dash—September 28, 2014 It’s our biggest event of the year, drawing over 1,000 DFH fans!  The Dogfish Dash is our annual 5k & 10k that supports the Delaware Nature Conservancy.  With a costume contest, keg sprints, and pints waiting for you at the finish, it’s something you have to do—at least once!  The Dash tends to fill up pretty quickly these days with registration happening in early April.  If for some reason you’re unable to register as a runner, it takes a lot of folks to make this thing happen so volunteering is always an option!

 

Weekend of Compelling Ales and Whatnot—March 7-9, 2014 Ever wanted to come to DFH and try beers that no one else can get their hands on?  WOCAAW is calling your name!  It’s simple, really.  We decided to create some one of a kind beers and invite our friends over—friends meaning you!  What else are you in store for?  Tasty little food pairings, a small batch brew presentation, and all around fun. 

 

Analog-A-Go-Go—June 13-14, 2014 Like cask beer?  Like vinyl?  This is the event for you!  For this one glorious weekend at DFH we like to kick it olde school and play it a little analog.  With exclusive cask beers available and artisanal vendors from all over, you’re sure to stumble upon some pretty rad finds.  There’s everything from hand crafted woodwork to vintage clothing.

I’m looking for a Dogfish Head event in my area—do you have anything going on?

Gosh, we sure hope so!  We work hard to participate in as many beer dinners, DFH nights, and all around DFH fun that we can.  We’re constantly updating our Events page with the latest happenings.  Follow us over there and hopefully we can meet up for a pint.

 
 
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